Common Customer Service Questions & Answers

Some Leads Are Telling Me They Didn’t Request Information, Why Is That?

That’s a good question and has a number of questions depending on the type of leads.  We know it’s frustrating when this happens and hope this answer is going to prepare you to deal with this in a better more productive way.

One reason can be to do with the lead type you are calling.

Mobile Leads:  Mobile leads are not anywhere near the top quality of Phone Interviewed Leads so calling can cause lots of unexpected responses from the leads.  Yes they did complete a survey form but the form was on a page which signed them up for a few different things, not just home business.  Therefore it’s quite possible they simply don’t remember requesting information.

We only recommend Mobile Leads be used for bulk automated contacting methods such as SMS texting or Ringless Voicemail Drops.  It’s very easy to set up and run campaigns using these leads and IF you do it correctly you will get a lot of very good responses from Mobile Leads.

To assist you we have made a step by step course to ensure you get the very best results.  Get the Mobile Leads Ninja course here

Phone Interviewed Leads: These leads are the very best in the world.  I challenge anyone to find a better lead in this price range.

What makes them so good is that firstly the lead completed a comprehensive web form.  Then we pass the lead to our call center and interview each and every one of them. Our professionally trained call agents follow a proven script.  The prospects have to complete the interview and confirm they want someone to call them about a home business opportunity.

Those who fail the interview are discarded. Only those who pass become a phone interviewed lead.

We record every call to every prospect and make them available upon request so you can always be assured we are keeping our promises.

If you use the recommended introduction before you use your regular script it will be very unlikely any of the Real Time or Fresh Phone Interviewed Leads will say things like:  “I never asked for any information”

You can get a copy of the recommended introduction here:

How To Call Phone Interviewed Leads Successfully (Free with any phone interviewed leads purchase)

Aged Phone Interviewed Leads:  Unlike wine, leads do not get better with age.  The upside of Aged leads is they are considerably less expensive than fresh leads.  Of course, there is a downside to this as well. It’s that these leads have been called before and the older the lead age is, the more they have been called.  

This tends to cause the leads to be tired of getting calls about a home business opportunity.  So they will be tempted to tell you anything they think you will believe such as “I never asked for any information” or “I’m not interested in making money”

The best way to prevent this from happening is to use Fresh Phone Interviewed Leads or our Lead Calling Service

Now this last point can cause some offence but I wish to assure you it’s not intended, we are here to help you and part of that means we need to be open and honest with you.

Here goes; if you’re getting those sorts of excuses from leads constantly then maybe it's to do with your script.  By telling you little white lies the leads are telling you they don’t like what you are saying or how you are saying it.  This can be cured by using a better script and some practice.

Also use our recommended introduction BEFORE your script. 
Grab a copy here How To Call Phone Interviewed Leads Successfully  (Free with any phone interviewed leads purchase)

You can also get some proven phone scripts and overcoming objections here

Will Your MLM Leads Work For My Business?

Our leads are generic to all MLM / Network Marketing / Home Business.   We provide leads for EVERY MLM company.

IMPORTANT:  Many new people join an MLM and are excited and eager to get some leads and call them.  That’s understandable.

The problem is without some training and a proven phone script, they are going to be disappointed and can even quit the business.

This is because calling a lead is not the same as calling a friend.  This is a business and needs to be conducted at a professional level in order to get the desired success.

You need to get some training and practice calling leads.  This is not hard and will get you much better results.

Leads are not magic beans.  They are not going to be as excited as you are right now.  Do not have an unrealistic expectation.

When you get a voicemail, do not leave a message about calling them to see if they were interested in a business or about your products.

Leave a message like this: “Hi (first name) my name is (your name).  My partners and I are looking to expand our business into your area.  Your name was given to us as someone who might be able to help us get it going.  If that’s something of interest to you, give me a call back.”

Scripts are the most important thing about calling leads.  You need cool scripts which you have seen work.

Don’t just use a script your upline gave you unless you have seen them use it and recruit people with it.  You can get our free MLM Phone Scripts here

Also we strongly recommend you use our suggested introduction when calling leads.  

How To Call Phone Interviewed Leads Successfully  (Free with any phone interviewed leads purchase)

Is There An Ongoing Contract Or Commitment If I Buy MLM Leads From Apache Leads?

No there isn’t.

When I hear this question from visitors to the site, It's sad because I know the person asking has the exact wrong mindset to own and run a successful business.

Every business on this planet needs constant investment and consistent effort.  No business takes only a week to build. Every business requires the same effort every single week over and over or it will go backwards very quickly.

If you are wondering do you need to invest in leads and other items on a constant basis ...YES YOU DO. 

You’re not going to grow a business by trying leads for a week.  It doesn't matter if you get leads from us or some other company.  You’re going to need leads every week for the next few years.

Recurring or autoship plans are for both your benefit and the lead company's benefit.  It allows the lead company to more accurately predict how many leads they will need in the coming days.  This allows them to bring the leads to you at the least expense to you.

The benefit to you in committing to an autoship plan is it forces you to take action every day. 

Consistent action is the only way your business is going to grow.

How Does Your No Bad Leads Guarantee Work?

Our no bad leads guarantee applies to phone interviewed leads only ( Real Time, Fresh and Aged ). If you get a bad lead, which means that the lead cannot be contacted by phone, then we will replace it for free. By that we mean that the phone is disconnected, wrong number or out of service.  


We have no control over what you say or how you say it to leads.  We also have no control over how leads will react to what you say.  Therefore s lead who is not interested or hangs up is not considered bad.  Please allow me to explain.  The primary reason for you to call a lead is to find out if they qualify to even hear about your business opportunity.  If they are rude, hang up, or lie like "I never asked for any information" they don't qualify for your business.  That means they saved you time because you now have your answer move on.  


To try and lessen the chances of you getting negative responses we developed a phone script especially for our phone interviewed leads.  It was sent to you when you ordered.  Please use it, you'll be glad you did.

No one picks up their phone, what good are the leads if I don’t get a chance to talk?

I’ve heard this question a few times which is why we have included it here. When we have drilled down with the client, we have found that it’s simply not a fully honest question.

Leads are people, not some number on a spreadsheet. It needs to be remembered they also have lives and responsibilities and things to do. They are not likely to be sitting there waiting for you to call. If you get no response when you call, try again at a different time.

Make sure your phone number is being displayed to them. Do NOT send them a text or an email telling them about your business and that you are going to call them. Be flexible and patient, but best of all call them right away when we send them to you.

Refund Policy

We do not give refunds. If this is not agreeable to you then you will need to find an alternative leads supplier.

You and I are both business people, we strive to act professionally. Professionals neither seek nor give refunds. Retail shops give refunds but that’s not what we are, we are a business to business company. Apache Leads was established in 2003 we would have gone broke long ago if we were not providing what we promised. Cool?

Accepting your order and processing your order requires we invest both time and money. Due to the time sensitive nature of leads it is unlikely we would be able to recover our costs from trying to resell the leads we procured for you.

This does not mean we do not want to satisfy you, we do 100%. So rather than give a refund we are willing to replace any bad leads.

A bad lead is one which cannot be contacted, for example their phone is disconnected. Bad leads are not people who are not interested in your opportunity. Pro Tip: If you are getting a lot of resistance from leads, use a better script.

To receive a bad leads replacement simply mark the lead bad in your Leads Management System.

What ways can I shop?

Our secure shopping accepts credit/debit card and PayPal. If you prefer you may make payments via Western Union or by Bank Deposit. Simply contact us and we will send you the details. Our Contact page is here.

Do you sell leads to people building the same business as me?

The short answer is no. When you complete your profile in the Leads Manager you will nominate the company you are working with. This prevents the system ever sending the same leads to people working with the same company. Great idea right? You can Create/Login to the Leads Manager here.

The Phone Number For My Leads Is Wrong

Many phone numbers in Australia begin with a zero. Try adding a zero to the front of the telephone number as this sometimes is missing. If the number is bad and the lead cannot be contacted then its considered a bad lead. Simply mark it bad in your Leads Manager System and the bad lead will be replaced automatically. Sweet? You can Create/Login to the Leads Manager here.

Where are You?

We are a true internet company.  The site can accept, process and deliver orders 24/7.

We operate across many times zones around the world and will often be found on the sites live chat.  We answer customer support emails nearly always just minutes after receiving them.

Don Reid, the founder, is Australian and lives in Phnom Penh, Cambodia. Our parent company is incorporated in the USA.

Weekend Delivery

Most people don’t want leads delivered on weekends, however if you are an eager beaver and want leads on the weekend, it’s no problem at all. Simply go to the delivery options in your Leads Manager System and check the boxes for Saturday and Sunday. Then enter the number of leads you want on those days. Boom! The system now knows and will deliver what you want when you want. Easy peasy right? You can Create/Login to the Leads Manager here.

The columns are too narrow on my leads file, I cannot read all the information, what do I do?

This will only be relevant if you have selected your leads to be delivered by email from inside your free Leads Manager System. Often CSV files get a little compressed when they are emailed. All the columns are adjustable. Simply select any or all columns and drag them wider. CSV files may be opened in Microsoft Excel, Open Office and Windows Notepad.

We Ordered Sometime Ago And Have Not Received Any Leads, What's The Problem?

I need to answer this in two parts for the two different lead types.

Mobile Leads: If you ordered mobile leads we will have sent them all to you in an email.  The leads file was attached.

Often mail companies can mistake this kind of email as spam.  The first thing to do is look for our email in your spam/junk folder.

We always send mobile leads within 12 hours of ordering.

If you still cannot find them, please come to our contact page and let us know.  We will investigate it for you.

Phone Interviewed Leads: Your phone interviewed leads deliveries are controlled by the delivery options in your Leads Manager account.   Please login to your account. Go to MY ORDERS.

Your order will be displayed there.  To the right of it you will see a button called DELIVERY.  Click it and set up your delivery requirements.

If you have problems, please come to our contact page and let us know.

When Will I get my Leads?

Phone Interviewed Leads:  Your phone interviewed leads deliveries are controlled by the delivery options in your Leads Manager account.   Please login to your account. Go to MY ORDERS.

Your order will be displayed there.  To the right of it you will see a button called DELIVERY.  Click it and set up your delivery requirements.

Each page of your leads manager account has a link to tutorial videos.  For your own benefit, you should watch them

Login here

Mobile Leads: If you ordered mobile leads we will have sent them all to you in an email.  The leads file was attached.

Often mail companies can mistake this kind of email as spam.  The first thing to do is look for our email in your spam/junk folder.

We always send mobile leads within 12 hours of ordering.

If you still cannot find them, please come to our contact page and let us know.  We will investigate it for you.

Shared or Semi Exclusive

All lead companies sell leads more than one time. Otherwise leads would be many times more expensive to you. Shared or Semi Exclusive mean the same thing. The leads we supply are shared with up to 2 other people. Those people will not be working with the same company you are.

Some companies claim they are selling you exclusive leads and charge you a lot more. This is simply not true. How can they guarantee the lead never filled out more than one form on the internet? Imagine you were looking for a home business. You would enter that into Google and more than likely complete a number of forms to get some information from a few different sources right? Don’t buy their story.

How are your leads generated?

We have two types of leads and they are generated differently so I’ll explain both for you

Phone Interviewed Leads: These leads are the very best in the world.  I challenge anyone to find a better lead in this price range.

What makes them so good is that firstly the lead completed a comprehensive web form.  Then we pass the lead to our call center and interview each and every one of them. Our professionally trained call agents follow a proven script.  The prospects have to complete the interview and confirm they want someone to call them about a home business opportunity.

Those who fail the interview are discarded. Only those who pass become a phone interviewed lead.

We record every call to every prospect and make them available upon request so you can always be assured we are keeping our promises.

If you use the recommended introduction before you use your regular script it will be very unlikely any of the Real Time or Fresh Phone Interviewed Leads will say things like:  “I never asked for any information”.

You can get a copy of the recommended introduction here:

How To Call Phone Interviewed Leads Successfully (Free with any phone interviewed leads purchase).

Mobile Leads:  Mobile leads are not anywhere near the top quality of Phone Interviewed Leads so calling can cause lots of unexpected responses from the leads.  Yes they did complete a survey form but the form was on a page which signed them up for a few different things, not just home business.  Therefore it’s quite possible they simply don’t remember requesting information.

We only recommend Mobile Leads be used for bulk automated contacting methods such as SMS texting or Ringless Voicemail Drops.  It’s very easy to set up and run campaigns using these leads and IF you do it correctly you will get a lot of very good responses from Mobile Leads.

To assist you we have made a step by step course to ensure you get the very best results.  Get the Mobile Leads Ninja course here

Is your site secure?

Yes our site uses https and is the same security level as banks, Governments etc.

Getting Replacement Leads: Some of your leads are bad (uncontactable) and you want to get them replaced?

You’re going to love this. If you find a lead is uncontactable then in your free Leads Manager System you simply click on the “bad lead” button. This will mark the lead as bad and remove it entirely from the system so no one else gets it.

Then automatically the system will replace that lead for you. Pretty nifty right? You can Create/Login to the Leads Manager here.

Can I tell you how many leads I want per day?

YES. When you set up your Delivery Options in your Free Leads Manager you can tell us exactly how many leads you want each day of the week and also at exactly what time they should be delivered. You can Create/Login to the Leads Manager here.

I Don’t Have a Phone Script. Can You Give Me one?

Yes of course! We will even go better and give you 2.  You can grab both right here 

I’m confused between Real Time Leads and Fresh Leads. What is the difference?

Great question.

Real time Phone Interviewed Leads are delivered to you right after we finish interviewing the prospect.   Can’t get any fresher than that

Fresh Phone Interviewed Leads were generated sometime in the last 72 hours.  Mostly they are delivered within 12 hours. The delivery can vary depending on your own personal delivery set up in your account.

Unlike wine, leads do not get better with age. The very best leads are real time.

If I place an order now, can I get the leads next week?

Yes of course.  You are in complete control of when and how many leads you get.  You have total control over delivery.

Our exclusive Leads Manager System is easy to use and gives you a huge amount of control.  You’re the boss!

Create a free account here

What if you can't reach a lead on the phone after several attempts

Our definition of a bad lead is one which cannot be contacted by phone. If you get one, you press the Bad Lead button and it will be replaced automatically

If you cant contact them by phone over a few attempts then yes we will replace the lead. This applies to phone interviewed leads only. 

When you call can they see your number or do you hide it?

If you join with us, you will discover ALL our phone interviewed leads were called by us first. We record every call, they are definitely guaranteed leads that we have spoken with and interviewed

We also provide you with a PDF suggesting how to call them successfully. No one else is doing true phone interviewed leads